Dameware Remote Support

Dameware Remote Support 遠端桌面控制工具

Dameware Remote Support是一款易於使用的系統管理和遠端IT支援工具，它可以讓你簡化和加快客戶的支援。

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  • Remotely control Windows®, Mac OS® X, and Linux® computers

    Remote control server software for Windows, Mac OS X and Linux computers. Share screens, chat, transfer files and initiate MRC, RDP or VNC sessions.

  • Connect to out-of-band computers with Intel® AMT using KVM

    Remotely connect to systems that are powered-off or in a crashed state.

  • Chat with end-users during remote support sessions

    Chat with end-users to pinpoint and resolve issues, transfer files, and capture screenshots.

  • Manage remote access privileges

    Create flexibile access permissions to remote computers based on roles in your organization.

  • Customize and automatically deploy remote control agents

    Easily create and deploy custom MSI packages for the installation of the MRC Client Agent Service.

  • Securely connect with remote Smart Card authentication

    Enforce two-factor authentication in security sensitive environments and government agencies.

Support computers remotely via Intel® vPro™ with AMT

Troubleshoot computers with built-in Intel vPro AMT features using Dameware Remote Support software.

Smart Card login & Smart Card authentication

Benefit from two-factor authentication for remote connections in secure networks without using a smart card reader or other middleware.

Export AD Objects & Windows configurations

Export AD Objects and WMI information in bulk to CSV or XML formats. Manage config settings and view system properties across your network.

Direct integration with SolarWinds Web Help Desk

Initiate remote access sessions directly from tickets, save session details, and create an audit trail.

Dameware offers two scalable and easy-to-use remote access and administration solutions: Dameware Mini Remote Control and Dameware Remote Support software. View the chart below to compare these remote software solutions and find which one is right for your organization.

Choose Which Remote 
Administration Software 
is Right for You
Mini Remote Control

Fully functional for 14 days
Remote Support

Fully functional for 14 days
Desktop Remote control for Windows®, Linux® & Mac OS® X ✔ ✔
Intel® AMT KVM remote control ✔ ✔
FIPS Compliant (Smart Card Authentication) ✔ ✔
Centralized User and License Management ✔ ✔
Single Sign On & AD Synchronization ✔ ✔
Internet Sessions   ✔
Dameware Mobile (Gateway Service & Mobile Client)   ✔
Remote Windows Administration   ✔
   • Start/stop/restart services   ✔
   • View/clear event logs   ✔
   • Manage disks and shares   ✔
   • Start/stop/restart processes   ✔
   • View system properties & monitor performance   ✔
   • Manage local groups & users   ✔
   • Edit registry settings   ✔
Active Directory® Management   ✔
   • Manage AD users, security groups & OUs   ✔
   • Edit Group Policies   ✔
Export Windows Configurations and AD objects   ✔
   • Export AD objects and attributes to CSV format   ✔
   • Create bulk software inventory reports   ✔
   • Create bulk computer configuration reports   ✔

CPU

1GHz CPU

Hard Drive

150MB

Memory

20MB RAM

Operating System

Dameware Mini Remote Control can be used to initiate remote sessions with:

  • Windows Vista, 7, 8, 8.1, 10
  • Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016
  • Debian® 5.0 and later (VNC enabled)
  • CentOS™ 5 and 6 (VNC enabled)
  • Ubuntu™ 10.04.1 LTS to 10.04.3 LTS, 11.10, and 12.04 LTS (VNC enabled)
  • Red Hat® Enterprise Linux® 5 and later (VNC enabled)
  • Fedora® 15 and 16 (VNC enabled)
  • Mac OS® X (VNC enabled)

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